Bus company Croatia Bus

“Hi, we bought two-way bus tickets with my girlfriend to Dubrovnik-Kotor-Dubrovnik from vollo.net. The departure from Dubrovnik at 7.00 am and return ar 15.55 pm. We got QR-tickets to my e-mail and everything was okey. We saw no mention that the tickets should be printed and went happily to bus station with intetion to show the ticket from my mobile phone. We arrived to bus station and showed our tickets to the bus driver, but for our surprise, he said rudely that ”only paper tickets”. This came as a suprise to us and many other customers. In addition, the tickets could not be printed out in the bus station, nor it was possible to buy new paper tickets. However, after long argument between the customers and bus station staff, one staff person agreed to write the tickets to a paper form for us. However, we had already bought new bus tickets to a transport which was leaving at 8.15 and that money could not be refundes anymore. We decided to go with our original transport since it was supposed to leave earlier, at 7.00 am. However, the clock became already 8 o’clock and the bus hadn’t moved anywhere. The bus was waiting for more people and there were already too much people in the bus, approximately 4-8 people sitting on the floor. We decided to change to the bus which was leaving at 8.15 am. It left on time but was eventually so late in Kotor that we didnt want to use our return ticket which were to a bus leaving at 15.55. Therefore we bought new tickets to a bus which was leaving at 18.00 pm, to have more time to spend in Kotor. Overall, I find it very unprofessional to not accept electronical tickets and especially wonder the fact that there was no mention anywhere in vollo.net nor on the mobile tickets that they should be printed out. In addition, the behaviour of staff was very bad. Eventually we didnt use neither of our tickets and were very unpleasent to the service we had bought. ”

“Bus was late, staff not helpfull. We had to pay 2€ per ticket on top in kotor. Bus company is awfull”

“- Bus driver was very rude - Bus arrived in Kotor on time but they stil had to fix it, apparently some stuff was broken. (Why this wasn’t checked before departure is strange to me) - Bus left Kotor 30min later but we arrived in Dubrovnik 3 hours later. Not because of traffic or the border but the bus driver went grocery shopping multiple times. - Also the time schedules are wrong, even if the bus driver wouldn’t spend 30 min to an hour shopping and talking to ‘ friends’ everywhere the bus would arrive later then planed. I think it is their way (tell the drive takes less then it actually does) to get more clients - Bad driving of the bus driver (talk on his phone, not following the traffic rules, etc) - All and all a bad experience ”